Help center
Find quick answers below, or send us a message and our team will reply here and by email.
Frequently asked questions
How do I book a guide?
Search by region, language and date, open a guide's profile, pick a date and start time, then pay. Your request goes to the guide right after payment.
When am I charged, and what if the guide can't make it?
You pay when you send the request. If the guide declines or does not respond within 24 hours, you get a full refund automatically.
What is the refund policy?
Full refund up to 7 days before the tour, 50% from 7 to 3 days before, and no refund within 3 days. If the guide cancels, you always get a full refund.
Why does the amount in Korean won change?
Prices are set in US dollars. Card payments are charged in won at that day's exchange rate, and refunds use the rate from your payment date. PayPal is charged in US dollars.
How do I talk to my guide?
Once you pay, a chat opens on your booking page. Contact details are hidden until the guide accepts, and the guide sees your phone number after confirmation.
What if something goes wrong on the day?
Send us a message below with your booking. We will check with the guide and refund you under our policy if the tour did not happen as booked.
How do I become a guide?
Apply from "Become a guide" with your profile and an ID. Our team reviews every application before it goes public.
How are guides paid?
After each tour, earnings are paid in Korean won to the guide's bank account through our payout partner Toss Payments. Guides verify their identity once by phone.